01
Multi-agent personas
Emma at reception, Julia in sales, Thomas in support: multiple agents with their own voice, role and instructions — running in parallel.
AI telephony · GDPR-compliant · Self-hosted
Voice agents that play by your rules.
Voice Agent Studio is the multi-tenant platform for AI phone agents: define, configure, protect, monitor, deploy — without writing a line of code, on your own infrastructure.
- GDPR by design
- Multi-provider AI
- Made in Germany
01 //The problem
Phone AI without losing control.
Every missed call costs revenue. Traditional phone menus frustrate callers. And generic AI bots are a black box no one wants to defend in front of their data protection officer. Voice Agent Studio solves all three at once:
Hold queues and missed calls
→
AI agents answer every call instantly — around the clock, in natural language.
AI as an uncontrollable black box
→
Every agent operates under explicit rules and guardrails; every change is versioned and traceable.
Data protection as a dealbreaker
→
Consent management, deployment on your own infrastructure, and full data sovereignty — GDPR is built in, not bolted on.
02 //Features
Everything a phone agent needs. Configured, not coded.
Every feature listed here is in production today — no vaporware promises.
02
SIP telephony
Inbound and outbound trunks with dispatch rules. Connects to your existing phone system — no number migration required.
03
Routing & transfers
Agent-to-agent and agent-to-human handovers, warm or cold — with keyword and rule matching to reach the right person.
04
Tools & function calling
Agents take real actions: book appointments, query your CRM, trigger n8n workflows. Editor and test interface included.
05
Knowledge base (RAG)
Connect your company knowledge: the agent answers from your documents and data — not from the model’s gut feeling.
06
Multi-provider AI
OpenAI Realtime, Azure OpenAI, Gemini Live, or your own pipeline with Deepgram, ElevenLabs, Anthropic, Ollama — switch freely.
07
GDPR consent management
Recording and transcription only with the caller’s documented consent — requested and logged automatically.
08
Caller authentication
PIN, caller-ID matching or CRM verification before the agent touches sensitive processes.
09
Multi-tenancy
Strictly isolated configurations per tenant — for corporate structures, agencies and managed-service scenarios.
10
Live monitoring & analytics
Active calls in real time, KPIs for calls, duration, tokens and cost — plus a full history with transcripts.
11
Versioning & rollback
Every prompt and configuration change is versioned, diffable and can be rolled back at any time.
12
RBAC & MCP interface
Role-based access control for teams — and an MCP interface with 33 tools to administer the studio straight from LLM clients.
03 //Governance
Three layers. No exceptions.
The core architecture of Voice Agent Studio: a strict rule hierarchy with downward inheritance and upward immutability. The outer layer always wins.
Company Rules
— The constitutionApply to all agents. Immutable at agent level. Sourced from company policy, compliance and GDPR.
Guardrails
— The policeTechnical safeguards with moderation and compliance settings. They intervene automatically.
Agent Rules
— The work instructionsConfigurable per agent. They extend the company rules — but may never contradict them.
“An agent can change its work instructions. But it can neither break the constitution nor switch off the police.”
04 //Trust
Built for companies that don’t hand everything to foreign clouds.
GDPR by design
Consent management, data exports and deletion concepts are product features — not afterthought add-ons.
Made in Germany
Developed and supported by ridon IT GmbH in Baden-Württemberg. Contracts, support and data processing under German law.
Your infrastructure
Runs via Docker on your server or in your private cloud — data stays where you decide.
No vendor lock-in
Multi-provider architecture and full configuration exports: you can switch at any time — even away from us.
05 //Who it’s for
Four roles, one studio.
- 01IT & project leads
- Configure agents without code and go live in hours, not months.
- 02Compliance & data protection
- Define company rules and guardrails centrally — with proof that no agent can bypass them.
- 03Consultants & agencies
- Configure voice agents live in customer workshops — tenant-isolated per client.
- 04Developers & integrators
- SIP, n8n workflows, webhooks and an MCP interface for automation — open interfaces instead of a black box.
06 //Contact
See Voice Agent Studio live.
30 minutes, your use case, a real phone call: we’ll show you how a voice agent works under your rules.
Or write directly toinfo@ridon.de